What is the main advantage of using e-mail to complain about a service or product?

a)an e-mail can be sent to multiple people at the same time.
b)an e-mail uses a simpler format than the business letter.
c)an e-mail must be addressed to a specific person or department.
d)an e-mail is more modern; nobody uses snail mail anymore.

What is included in the body of a business letter ?

Read the following passage: he roamed from chamber to chamber with hurried, unequal, and objectless step. the pallor of his countenance had assumed, if possible, a more ghastly hue— but the luminousness of his eye had utterly gone out. the once occasional huskiness of his tone was heard no more; and a tremulous quaver, as if of extreme terror, habitually characterized his utterance. there were times, indeed, when i thought his unceasingly agitated mind was laboring with some oppressive secret, to divulge which he struggled for the necessary courage. which of the above ideas might be considered foreshadowing? he is wandering all over the chamber his skin tone is really pale his voice is quivering the narrator thinks he is laboring with an oppressive secret

In the reading, i know why the caged bird sings, marguerite views mrs. flowers as a larger than life personality. which quote from the text most strongly supports how marguerite views mrs. flowers? question 18 options: a) “i’ll accept no excuse if you return a book to me that has been badly handled.” b) “you see, i had planned to invite you for cookies and lemonade so we could have this little chat.” c) “there was a little path beside the rocky road, and mrs. flowers walked in front swinging her arms and picking her way over the stones.” d) “somehow i had never connected mrs. flowers with food or eating or any other common experience of common people.”