Read the passage below and answer the question that follows.
my mom gave me a kool action game for my birthday on october 27, 2010, and i was so excited. when i opened it, i could see that parts were missing, so we went back to the store and tried to return it. they said tough luck and wouldn't even talk to us. now, i'm writing to you to try and get my money back so i can get something else for my birthday that actually works. mom said it cost $109.99, but we spent a lot of time trying to get it returned, so i think you should send me at leat $125.00. besides, it was for my birthday!

the passage above is excerpted from the body of a letter of complaint. which statement evaluates the effectiveness of this passage best?
-the letter is well written, using appropriate tone and specific details.
-the tone of the letter is too informal and lacks details needed for a good resolution.
-the writer should be given more money because it was a birthday gift.
-the letter is effective in its tone but lacks specific details.

explanation:

dear evan hansen is a stage musical with music and lyrics by benj pasek and justin paul, and book by steven levenson.

the musical opened on broadway at the music box theatre in december 2016, after its world premiere at the arena stage in washington, d.c., in july 2015 and an off-broadway production at second stage theatre from march to may 2016.

at the 71st tony awards, it was nominated for nine awards, winning six, including best musical, best score, best actor in a musical for ben platt, and best featured actress in a musical for rachel bay jones.

chapter i -- paris: september, 1792

a surging, seething, murmuring crowd of beings that are human only in name, for to the eye and ear they seem naught but savage creatures, animated by vile passions and by the lust of vengeance and of hate.

during the greater part of the day the guillotine had been kept busy at its ghastly work: all that france had boasted of in the past centuries, of ancient names, and blue blood, had paid toll to her desire for liberty and for fraternity.

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