Which of the following internal roadblocks to effective listening is exemplified by the statement, "we’ve never done it that way before "?

This phrase is an example of resistance to change. These roadblocks are usually caused by organizational structure failures, may be due to employee insecurity in accepting changes, this may be caused by training failure or lack of motivational incentives to help the employee understand changes. Resistance to change often has a previous history of unsuccessful change, lack of clarification and feedback.

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