Which step is missing from this procedure?

Which of these sentences is the correct one?

Which is the best strategy for responding to counter-arguments in your persuasive research essay? a. avoid addressing opinions that point out flaws in your thesis. b. use language that will appeal to the emotions of your audience. c. respond to reasonable outlooks instead of weak ones. d. ignore any evidence that does not support your own thesis

Which of these best identifies the text elements used in this text? a) heading and italics print b) pictures and capitalization c) headings and bold faced print d) capitalization and underlining