My mom gave me a Kool Action game for my birthday on October 27, 2010, and I was SO excited. When I opened it, I could see that parts were missing, so we went back to the store and tried to return it. They said tough luck and wouldn't even talk to us. Now, I'm writing to you to try and get my money back so I can get something else for my birthday that actually works. Mom said it cost $109.99, but we spent a lot of time trying to get it returned, so I think you should send me at leat $125.00. Besides, it was for my birthday! The passage above is excerpted from the body of a letter of complaint. Which statement evaluates the effectiveness of this passage best?