3. Read the extract carefully and apply the problem-solution pattern of analysis to it. Use numbers only to refer to each answer. (5marks each) Colston & Colston
(1) Colston & Colston is an independent firm of chartered surveyors and commercial property consultants with extensive contacts throughout the West Country and South Wales. (2) They had one bookkeeper using Sage desktop accounting and an accountant dealing with year-end filing and tax advice. (3) They had numerous files of paper in the office; sales invoices, purchase bills, expenses, and bank statements to name but a few of what they had to handle. (4) Also the flow of information was not satisfactory for they were receiving the compliance side of an accounting function but not any management reporting and wanted to be in touch with their data to start tracking how various areas of the business were performing. (5) Angela Ashworth of Purple Lime (a team of experienced and practiced accountants) met with Alistair Colston and his fellow partners. (6) They reviewed how the flow of information and paperwork could be improved upon. (7) Angela introduced the firm to the world of Xero cloud accounting software and some of the associated apps which could be used to run their business. (8) Angela set up Xero cloud based accounting initially and worked with the partners to track the different areas of the business that they wished to monitor. (9) Live bank feeds were integrated with Xero, following on from that Receipt Bank was integrated with Xero for all costs and expenses to be captured and finally, Re-Leased was integrated at the front end which is a commercial and residential property management system. (10) The business now has a tailored cloud based system and the office is free of many files of paper; all documents are stored in the cloud.

a) The starting situation presented in sentence number
b) The problem presented in sentence number
c) The underlying cause of the problem is presented in sentence number
d) Solution has been proposed in sentence number
e) Evaluation of the solution presented in sentence number

What is the effect of narrator's word choice on the tone of this passage? the words "my heart shrank within itself" create a fearful tone. the words "better-omened" set a hopeful tone. the words "wounded his fellow" develop a remorseful tone. the words "struck harsh upon my ears" suggest an irritated tone.

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Read the passage. excerpt from "why equal pay is worth fighting for" by senator elizabeth warren, april 17, 2014 i honestly can't believe that we're still arguing over equal pay in 2014. when i started teaching elementary school after college, the public school district didn't hide the fact that it had two pay scales: one for men and one for women. women have made incredible strides since then. but 40 years later, we're still debating equal pay for equal work. women today still earn only 77 cents for every dollar a man earns, and they're taking a hit in nearly every occupation. bloomberg analyzed census data and found that median earnings for women were lower than those for men in 264 of 265 major occupation categories. in 99.6 percent of occupations, men get paid more than women. that's not an accident; that's discrimination. the effects of this discrimination are real, and they are long lasting. today, more young women go to college than men, but unequal pay makes it harder for them to pay back student loans. pay inequality also means a tougher retirement for women. . for middle-class families today, it usually takes two incomes to get by, and many families depend as much on mom's salary as they do on dad's, if not more. women are the main breadwinners, or joint breadwinners, in two-thirds of the families across the country, and pay discrimination makes it that much harder for these families to stay afloat. women are ready to fight back against pay discrimination, but it's not easy. today, a woman can get fired for asking the guy across the hall how much money he makes. here in the senate, sen. barbara mikulski (d-md.) introduced the paycheck fairness act to give women the tools to combat wage discrimination. it would ensure that salary differences have something to do with the actual job that they are doing, and not just because they are women. senator warren states that the effects of pay discrimination are long-lasting. is this a valid argument supported by accurate evidence? no; warren weakens her point by claiming that the paycheck fairness act would "give women the tools to combat wage discrimination." yes; warren supports her point by noting, "for middle-class families today, it usually takes two incomes to get by." yes; warren supports her point by noting, "pay inequality also means a tougher retirement for women." no; warren weakens her point by noting, "today, a woman can get fired for asking the guy across the hall how much money he makes."