1. The following text describe problem situations. Read the text and note down the problem signaling words and expressions. (5 points) The Lodge Bistro Chain
Joyce Lodge opened her first café in 1989. In 2010, Joyce Lodge retired. Her daughter Patricia gave up her job as a management consultant to become the chief executive officer of the Lodge chain. At this point, the business remained reasonably successful but experienced growing competition in the sector. Indeed, the business faced an increasingly threatening external environment. The economy moved into recession. The shareholders of the business were becoming increasingly nervous and began to put pressure on Patricia to respond actively to these challenges. There are staff problems across the chain. High turnover, particularly among serving staff and poor performance.

anne's craft goods

123 e mason drive, johnson, ms

12345

to whom may it may concern;

i have recently ordered a product from your online shop. the shipping details read that my order would be delivered by the 8th of december, whereas it was delivered the 13th. i needed the package for a christmas exchange. 

since i paid for overnight shipping, but did not receive the package in the time allotted, i am kindly asking for a refund. the product was just perfect, but i do not believe i should have to pay for a quick shipping if it came late.

you for your time, i hope to hear from you soon.

sincerely,

john smith

journalism is the gathering, organizing, and distribution of news -- to include feature stories and commentary -- through the wide variety of print and non-print media outlets. it is not a recent phenomenon, by any means; the earliest reference to a journalistic product comes from rome circa 59 b.c., when news was recorded in a circular called the acta diurna. it enjoyed daily publication and was hung strategically throughout the city for all to read, or for those who were able to read.