OR Option 2 Formal Writing Task 1 - Allow 30 minutes for this task
Write a letter to the manager of a clothing shop to complain about the service you received there
You could write about:
When you went to the shop and what you wanted to buy
What the shop assistant was like
What happened that upset you
How you felt
What you expect the manager to do
(12 marks
Write 100 - 150 words.​

STYLISH SHOP

PO BOX 290

KLA

TO THE MANAGER

Dear sir/madam

I hereby drop this letter to your office concerning the way your attendants respond to the customers when in your shop

im garren who came to your shop I wanted to buy pair of shorts for ma family but on reaching there to find no shorts I was upset because I thought very much that there must be shorts in your shop

even the way your assistants responded to me was not all that good it was such clumsy I was hurt so pliz try to talk to your workers so that they should change there ways.

the tone of the passage is sympathetic to the forbidden love of romeo and juliet. the nurse plays a significant role in the play. she is responsible for making their meeting again possible. additionally, there is a sense of warning in the choice of words of the nurse. she seems to be authoritative when she calls romeo "scurvy knave", and at the same time the fact that she addresses to him as "sir" reflects respect. the nurse is "vexed", this word describes her confused state of mind. on the one hand, she finds romeo a fine and eloquent man, but on the other, it is thought that man's nature forces men to try to trick women.  

- "about the claims : -

making a claim is just a fancy way of saying that you're stating your main point.' claims are not just opinions. a claim tells what you think is true about a topic based on your knowledge .

about the country claims : -

a counterclaim is just the opposite of a claim. counterclaims are also provable and supportable by reasons and evidence. not just, 'because i said so.' when you're planning an argument, you need to know what the counterclaim might be so that you can make sure that you disprove it with your reasons and evidence your research." - (catherineroberts)