What important things does the character say that help you understand what he's like?

i don't see any questions on your profile, currently, but i'd be happy to try and with any problems that you have, so long as i understand the problem myself.

anne's craft goods

123 e mason drive, johnson, ms

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to whom may it may concern;

i have recently ordered a product from your online shop. the shipping details read that my order would be delivered by the 8th of december, whereas it was delivered the 13th. i needed the package for a christmas exchange. 

since i paid for overnight shipping, but did not receive the package in the time allotted, i am kindly asking for a refund. the product was just perfect, but i do not believe i should have to pay for a quick shipping if it came late.

you for your time, i hope to hear from you soon.

sincerely,

john smith

as you read the passage below, consider how dana gioia uses

evidence, such as facts or examples, to support claims.

reasoning to develop ideas and to connect claims and evidence.

stylistic or persuasive elements, such as word choice or appeals to emotion, to add power to the ideas expressed.

explanation: