11. Technical instructions are almost always written for A. technicians and line workers.
B. middle managers and supervisors.
C. people who purchase the machinery.
D. people who need to evaluate the machinery’s efficiency.
12. Jargon, or specialized words, should be used only when you
A. don’t know who your reader is. C. are writing for your CEO.
B. are writing to someone familiar with it. D. have a dictionary nearby
13. Which one of the following items is included in almost all types of informal reports?
A. Final recommendations C. Summary of work completed
B. Description of the investigation D. Statement of the problem
14. A summary or abstract enables your readers to
A. get a quick overview of your report.
B. test the accuracy of your findings.
C. assess the cost effectiveness of your recommendations.
D. test your writing ability.
15. What is the main advantage of sentence outlines?
A. They are easier to write than topic outlines.
B. They supply you with internal headings.
C. They can be used in your table of contents.
D. They supply you with topic sentences for your paragraphs.
16. The table of contents in a formal report is composed of
A. first-level headings only.
B. those headings you deem most useful.
C. all internal headings.
D. whatever information you think is important.
17. The main difference between technical descriptions and literary descriptions is that
technical descriptions lack
A. details. C. irrelevant information.
B. emotional appeal. D. interest.
18. The major information sources you use in a report may include any of the following except
A. tests and experiments you’ve performed.
B. published material you’ve consulted.
C. your own personal experiences and observations.
D. the opinions of your coworkers.
19. Status reports are distinguished from progress reports primarily by their focus on the
A. absenteeism of personnel. C. solution to a problem.
B. description of an investigation. D. present conditions.

20. Unlike most reports, informal and formal proposals must
A. be logical.
B. clearly organize all information.
C. persuade readers toward the writer’s point of view.
D. present a solution to a problem.