Respond to the customers following email? My name is Joe and I am reaching out in regard to my recent delivery. My box arrived damaged and the contents inside were smashed and broken. This is not the first time this has happened with your company. I am very frustrated and I am considering no longer using your services if this continues. I would like to give you a chance to rectify this situation. Please let me know if you need any further information from me. Sincerely, Joe

How does the author's purpose affect his or her text structure

Before ending this lesson, take a moment to review an informative research essay you have written. you’ve probably already written a conclusion to the essay. but is it the best conclusion it can be? does it properly summarize the main subtopics of your essay? does it state in one or two sentences the “so what” of your topic. if your topic was abraham lincoln, your essay shouldn’t be just about abraham lincoln. it should answer, “so what about abraham lincoln? ” take five or ten minutes, and looking only at that single paragraph, revise your conclusion

Which secondary effect of advertisement happens when a customer is satisfied by a product and buys it for a second time?