Is this correct? Please help

How can a speaker best appeal to an audience? a. by revealing just enough information to make the au us b. by allowing the audience to ask questions about the speech's subject matter c. by adapting the speech to the expectations and knowledge of the audience d. by encouraging listeners who disagree to voice their opinions

Which lines in this excerpt from act iv of shakespeare’s romeo and juliet reflect the conflict of person versus the unknown?

Why are reading and writing necessary in today’s world?