Read this excerpt from a department store's procedural document on handling a customer's refund request. When you receive a refund request, follow these steps:
• Be polite and courteous to the customer.
• Check if the product being returned is eligible for a refund.
. Check that the customer has the receipt.
A refund should not be approved If the product meets one or more of these qualifications:
• The product is returned more than 30 days after the purchase.
The product looks used.
• The product is damaged as a result of customer mishandling,
After verifying that the request is valid, follow these steps:
• Verify the customer's payment details (online or credit card, payment ID, or original receipt).
• Make sure the amount to be refunded is accurate,
Based on the information in the excerpt, what step should a store employee take if a customer asks for a refund for a damaged blender two
months after the date of purchase?
OA seek more information
O B. begin the refunding process
OC. decline the refund
OD
contact the manager
2022 Edmentum. All rights reserved.