Which of the following statements about communication is most accurate?
a. most body language is related to emotions and attitudes.
b. business letters should be sincere, to the point, and impersonal.
c. expressing your enjoyment of hockey games reflects a basic attitude.
d. attitudes change day by day, while moods persist over time.

b. Business letters should be sincere, to the point, and impersonal

Communication is a process in which an information is being transferred from one person to the other or from one place to another. It involves the sender, the one sending the message and of course the receiver, is the one receiving it. Communication can either be verbal or written. It can be expressed through speeches, oratory, extemporaneous speaking and can also be in poems, letters, illustrations and a lot more. Writing a business letter is one way of communicating. Moreover, a business letter must be sincere, to the point and professional or business-like