In petrach's sonnet 292, the sestet opens with the line, “and i live on, but in grief and self-contempt.” the word or phrase which best signifies the beginning of the volta is

since it is asking for her reaction to elnora's trouble at school you can rule out any answers with a positive response (b). then you can rule out (d), this is because it does not show the mother's reaction but the daughter's response. that leaves you with two options (a) and (c), by looking at the options you can rule out (c) because it isn't referring back to elnora's issues at school.