Evaluate how each of the following personality types deals with interpersonal conflict

Conflict is happens when either one of the individuals have misunderstanding or one wants to achieve the same goal. Introverts, are people turning all their feelings towards themselves. It is being passive or observant and does nothing to what is happening around him. Bully, is a person who enjoys in pestering inferior people. When there is conflict, he becomes aggressive on his surroundings, asking for fights. Extravert is a person who likes the company of other people, when there is conflict, extraverts becomes peacemakers.

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to whom may it may concern;

i have recently ordered a product from your online shop. the shipping details read that my order would be delivered by the 8th of december, whereas it was delivered the 13th. i needed the package for a christmas exchange. 

since i paid for overnight shipping, but did not receive the package in the time allotted, i am kindly asking for a refund. the product was just perfect, but i do not believe i should have to pay for a quick shipping if it came late.

you for your time, i hope to hear from you soon.

sincerely,

john smith