Alice jameson is a 69-year-old who has been suffering from flu-like symptoms for several days. she calls her primary care provider to make an appointment. the conversation went as follows: "mid-town medical clinic, this is marianne; hold." after a 2- to 3-minute wait, the receptionist comes back on the line. " you for holding. can i you? " "this is alice jameson. i am feeling terrible. i think i have the flu. but i shouldn't have the flu; i got the flu shot last fall. can i see my doctor? " "alice, we are so busy with flu patients, i don't have an opening until day after tomorrow. can you come at 3: 30 p. m.? " after a brief pause, alice responds, hesitantly. "no, i don't think so. if i don't get better, i guess i'll go to my neighborhood emergency care clinic." "okay. bye."