What are some of the things you may want to notice about your coworkers? a. what information they ask patients to provide, how they communicate with doctors, and how they behave when they make mistakes b. how they answer the phone, how they greet patients and colleagues, and whether they consult handbooks or internet resources c. how they greet people, what they do in emergency situations, and what information they withhold from the patients d. how they answer the phone, what information they ask patients to provide, what they do when they have questions, and what procedures your organization follows