17. medical record documentation is important because “if it’s not documented in the medical record then it didn’t happen.” let’s imagine you’re watching a re-run of law and order, and you’re following along with how the investigation and proceedings take place. the key that makes or breaks each case is… you guessed it – evidence. patient’s may request medical records for many things including legal proceeding’s however there may be times that the information needed is not in the record. as a manager in the healthcare field, why is documentation important for the practice? what steps would you take to prevent missing documentation?