Read the following case study and, then, answer the questions below. each question should be answered in at least one paragraph or 175 words.
marc rodgers, cma (aama), is working the front desk today. he is looking ahead to tomorrow’s (friday) schedule. the office usually closes from noon until 1: 00 p. m. for lunch. marc takes note that tomorrow dr. miller is working a short day from 11: 00a. m. until 3: 00 p. m. marc sees that dr. miller has the following appointments scheduled:
11: 00 laura white 2: 00 rinna brown
joe tanner monica floyd
lucy smith peter conner
1: 00 justin ivy
ramona pierce
lucas abrams
at 3: 30 p. m., rinna brown calls to cancel her appointment for friday. shannon reece wants to know if she can schedule a new patient appointment for tomorrow. marcus fowler, a familiar drug representative, wants to know if he can drop in briefly tomorrow.
questions:
based on dr. miller’s schedule, what scheduling variation is being used?
the office is usually closed from 12: 00 p. m. to 1: 00 p. m. for lunch. new patient visits usually last about one hour. can shannon reece see dr. miller tomorrow?
how should marc handle scheduling marcus fowler?
what needs to be done now that rinna has cancelled her appointment?