Paraverbal communication, or "being aware of how you say what you say" is important when you: begin problem solving address highly agitated or psychotic people eliminate stressors intervene in pre-crisis stage

The correct answer would be option B, Address highly agitated or psychotic people.

Explanation:

Paraverbal communication is the method of communication in which the person conveys his message through his tone, pitch and pacing of the voice. Paraverbal communication tells us How we say something, rather than What we say. If something is a bit bitter but it is communicated in a polite tone, in a low pitch with better pacing, then the other person would most likely to understand your message. So when dealing with the aggressive, violent people, and the people who are suffering from some psychological disorders, then paraverbal communication plays a vital role in communicating with them. How you talk to them will treat them better. So Paraverbal communication is better when you address highly agitated or psychotic people.