You worked at one pharmacy in which every member of the team was invited to contribute ideas for improvement. at another, people were simply expected to follow orders and procedures. based on the theory of personal causation, people in the first example were treated as and people in the second were treated as
proponents; advocates
transactional operators; transformational operators
artists; actors

10. think of a time when you felt that all was going well in your life financially, but then some unusual circumstance happened (i.e. car expense, hospital expense, school expense) that you did not expect which caused you to pay out money when no future income was expected to cover the circumstance. how do you plan for these unexpected expenses in the future? as a manager, how would you prepare for unexpected expenses in a healthcare organization?