Listed in the Item Bank are key terms and expressions, each of which is associated with one of the columns. Some terms may display additional information when you click on them. Drag and drop each item into the correct column. Order does not matter.

conduction: radiation: convection

One hospital ceo insists on including performance data in the hospital’s annual report. “we do very well on most measures, except for one or two, but we put those in anyway,” she says. “we want to hold ourselves accountable.” does this practice demonstrate effective or ineffective leadership?