Sacred Heart Nursing and Rehab Center has discovered that their satisfaction scores need improvement. Carol, the facility administrator, is looking for ways to improve these scores. What information must Carol understand in order to monitor and improve the satisfaction of her facility's residents?

The rehab center is used for the recreation of the patients that are highly addicted to the drugs and alcohol. These centers mainly focus on the development of neurocognitive function that has been lost due to addiction.  

The Carol must properly train their staff to improve the quality and provide proper care to the patients. The residents must be involved to known about their feedback. The problems must be known and solved by the center. The proper hostile environment must be maintained to get the positive score.

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determining a set of tasks for each goal