In assessing the internal environment, the strategic planning team at Pacific Hospital discovers that 90% of staff members have no idea what the current mission statement means. This is most likely related to:
a. The level of abstraction inherent in mission statements.
b. Development of the statement by the administration team with no other staff involvement.
c. Outdated goals and objectives contained in the mission statement.
d. Failure to provide action statements within the mission statement.