CHC33015: Certificate III in Individual Support Assessment Booklet
Scenario 3
1. A client who receives personal care services in their home is upset because she feels the care worker is not
interested in her and seems to hurry her through the tasks so she can get to her next appointment. The
client's daughter reports her concerns to you
2. A client in a residential facility is annoyed because her daughter can only visit late at night and the facility
has rules that discourage visitors after 8.00 pm. She complains to you because the support worker has ignored
her complaint
Explain how you would follow up this complaint, making sure you follow up policies and procedures