Active listening is an important part of communication. Why is active listening important and what are the four elements of active listening?

A35-year-old woman comes to the ed complaining of chest pressure. she has had such episodes intermittently over the last 5 years, usually when sleeping, but over the last year she has had more frequent severe symptoms that are occasionally associated with severe migraine headaches. the pain is midsternal and is described as pressure that extends as a band around her chest. the ed physician is initially dubious that the pain is cardiac in origin, because the woman has no coronary disease risk factors. an ecg, however, shows 2mm st-segment elevation and inverted t waves in leads v1 through v5 and 1mm st-segment depression in leads ii, iii, and avf. before the cardiologist arrives in the ed, the patient's ecg has returned to normal. this repeat normal ecg is obtained after the administration of aspirin, nitroglycerin, morphine, and oxygen. which of the following is most likely for these findings? - diffuse intimal thickening with focal areas of atherosclerotic narrowing - intermittent thrombus formation and lysis in the left anterior descending artery - intermittent thrombus formation and lysis in the right coronary artery - plaque rupture and thrombus formation in the left anterior descending artery - transiently increased coronary vascular tone in the right coronary artery

The patient had a wire localization performed by radiology and was taken to the operating room. under local anesthesia of the left breast was prepped and draped in a sterile manner. a breast line incision was made through the entry point of the wire, and a core of tissue surrounding the wire approximately 1x2cm was removed

Ori works at a flower shop in her town. when customers come in to purchase flowers as gifts, lori takes the time to really listen to their needs so she can recommend the perfect bouquet to them. as a result, lori's customers leave happy and return to this shop whenever they need to give a gift. lori's co-workers like her because she gets along with everyone and compliments them on the bouquets they have put together. what workplace habit does lori demonstrate?