You are working with Reagan Patrick today in the administrative area of the office. Your duties include checking patients out after seeing the healthcare practitioner and calling to schedule any outside appointments they need. Reagan has been checking patients out with your assistance all day and is doing an excellent job. When Mrs. Lemmonds checks out, you see that she has a note on her encounter form that she needs to be scheduled for bone densitometry. You ask Reagan to perform this duty and notice that Reagan is slightly hesitant. How can you help Reagan maintain a professional demeanor even though she is unsure of her ability to schedule the appointment for Mrs. Lemmonds?