A patient is writing a letter to the editor of your local newspaper to thank your office for the care she received. She asks you to list for her the names of everyone who works there in order to be sure everyone gets the recognition she feels they are due. Select the next step that you think provides the best public relations.

Give her the names of everyone except the employees the patient has not met.

Tell her that you would hate to miss anyone or spell their names wrong, so instead of giving her the names you will connect her with the person who handles public relations for the office.

Provide her a copy of the confidential list of employee names and home phone numbers.

Tell her that your coworkers are not worthy of being thanked because they do not care about the patients.