Relate the five Cs of effective communication to telephone communication skills. Define the following terms involved in making a good impression on the telephone: telephone etiquette, pitch, pronunciation, enunciation, and tone.

What is difference between an epidemic and a pandemic? a) an epidemic is a disease; a pandemic is a treatment.b) an epidemic is restricted to a local region; a pandemic is global.c) an epidemic has low mortality; a pandemic has higher mortality.d) an epidemic is caused by a bacterial infection; a pandemic is caused by a viral infection.