1) How can you be an active listener? A) By listening briefly while thinking about what you want to say
B) By pretending to listen while thinking about something else
C) By listening selectively only to the parts you want to hear
D) By listening with the goal of understanding the person

2) A good listener
A) listens only and doesn't ask any questions
B) digs deeper and gets below the surface
C) talks about his or her own experiences and problems
D) downplays the problem and changes the subject

3) You can show positive body language with your mouth
A) by keeping your mouth closed except to say "yes" or "uh-huh"
B) by pressing your lips tightly together to show disapproval
C) by keeping your mouth closed and not responding at all
D) by pressing your lips together and sighing loudly at times

4) When listening to someone in trouble, you should be
A) turned toward the person
B) distracted by your cell phone
C) tossing a ball in your hands
D) interrupting to ask questions