Henrietta, a medical intern, is narrating a conflict she had with Sukl, a coworker. Which three sentences show H technique to resolve the conflict?
Sukl works in the same department as I do. I work extra hours most days because Suki needs help performing
helping her rather than finishing my own work. Suki and I are both interns, and I know how tough the jobs is, w
However, this week I made an error in my work because I was trying to hurry and finish the work, which I would
not spent hours helping Suki.
I decided to confront Suki yesterday. I said to her, "Suki, I feel irritated and angry when you keep asking me for
were once or twice, I would have understood. However, you've been asking me to help you finish your tasks eve
something. Because I spend my hours helping you, I'm not able to focus on my work, and I've made an error in
performance review."
Confronting Suki made me feel better. I used a positive approach, and I made sure I was objective, calm, and clea
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