Instructions: select the correct answer.
two people are negotiating to resolve a conflict. they both have their own ideas about what caused the conflict, but their ideas are very different. what should they do to gain more insight into the cause of their conflict?
they should wait until the situation calms down.
they should check their facts and exchange questions with each other.
they should brainstorm all the potential causes of the conflict.
they should compromise and agree with their opponent's idea.