Leona is at her friend nicole's house. nicole says her parents won't notice if a couple of beers go missing. leona shakes her head and mumbles, "no, i don't want to break their trust." when nicole insists that they won't care, leona shakes her head again.

which refusal skill is leona forgetting to use in this situation?

a. repeating her message as often as necessary
b. using a firm tone of voice
c. using the word "no"
d. using strong nonverbal language