Terrence is visiting his grandmother. he is her prepare lunch when she begins to experience chest pain, weakness, and a weak and irregular pulse. she is still conscious and able to talk. terrence knows his grandmother has a heart condition. what should he do first?

One hospital ceo insists on including performance data in the hospital’s annual report. “we do very well on most measures, except for one or two, but we put those in anyway,” she says. “we want to hold ourselves accountable.” does this practice demonstrate effective or ineffective leadership?