Michelle finally landed her first job after college and it provides insurance. she had surgery on her knee that she was told would be covered by her insurance, but now she has received a bill from the hospital saying the insurance did not pay it. she called the insurance company and they said it has been paid, but the hospital billing department tells her they never received payment. who should michelle contact next for with resolving this matter?

a) contact an insurance representative through work; he may know who to contact at the insurance company or may contact the insurance company and hospital on michelle's behalf

b) contact her local banking representative; she can review what happened to the payment transaction and correct it so payment is sent

c) contact the post office to speak with a postal worker; he will be able to track the parcel and find out where the mail has been mistakenly delivered

d) contact a lawyer who specializes in insurance cases, because it appears this is a case of insurance fraud and michelle may need representation if she is accused of being involved

Label each individual response with its appropriate stage of grieving: denial, anger, bargaining, depression, or acceptance. 1. elizabeth’s father quietly meditates in his office. he knows his mother-in-law needs the extended care offered by the alzheimer’s care facility. in his mind he suggests giving up his three-cup-a-day coffee habit if the transition can just go smoothly. stage: 2. elizabeth’s mother is in the bathroom, getting ready to go to sunday dinner at her mother’s home. the problem is that her mother moved into the alzheimer’s care facility last thursday. stage: 3. elizabeth’s brother has shut himself in his room. he and his grandmother talked every day until she moved into the care facility. when he’s reached her on the phone, she is disoriented. he hasn’t joined the family for dinner since she moved. stage: 4. elizabeth has gone to the gym. she’s going to take a kick-boxing class and then a cycling class. she is frustrated by what is going on. she doesn’t understand what is happening to her grandmother, her mother, or her brother. stage: 5. elizabeth’s grandmother has spent a year dealing with her feelings about what she is going through. she’s been angry. she’s been sad. she’s tried bargaining. now that she has moved into the alzheimer’s care facility, she’s ready to enjoy each day she has left. stage: