01:46:31 What is a customer service representative using if they put the customer relationship first, acknowledge the real issues, use active listening skills, use fac
to define the problem, and work on ideas for resolution?
Cooperative Resolution Strategies
Thomas Kilmann Conflict Mode Instrument
Customer Service Evaluation
Interest-Based Relational Approach

Chronic illness it is a permanent change ? true/false

Tessa’s friend milo offers her a ride home. tessa does not like riding with milo. he insists that everyone wear a seat belt, and he listens to classical music. he drives a small car, and usually texts while driving. why should tessa refuse milo’s offer? milo texts while driving. milo listens to classical music. milo drives a small car. milo insists that everyone wear a seat belt.

When you have proper posture, your back is arched. a. true b. false