Whats the first thing you should do if you find yourself involved in a conflict?

Try to figure out options and the consequences of trying to get out of it. Sorry if this doesn't help.

Clarify what the disagreement is. Clarifying involves getting to the heart of the conflict. The goal of this step is to get both sides to agree on what the disagreement is. To do this, you need to discuss what needs are not being met on both sides of the conflict and ensure mutual understanding. During the process, obtain as much information as possible on each side's point of view. Continue to ask questions until you are certain that all parties involved (you and those on either side of the conflict) understand the issue.

hope this helps :)

True. the more you know, the better of you will be.

The answers is gonna be 20