Which conflict resolution steps are in the right order

1.- Identify the conflict

2.- See it from another viewpoint

3.- Identify solutions

4.- Agreement

Explanation:

1.- Identify the conflict.- This means to find the cause, the source of the problem or conflict. To find it is necessary to ask some questions to get information.

2.- See it from another viewpoint.- Sometimes conflict comes from having different points of view, so it is important to listen or know both sides for a better understanding; here is imperative to show empathy.

3.- Identify solutions.- Once the source of the problem has been identified, all the people involved should give opinions on possible solutions, how the situation could be changed, what can be done to overcome the inconvenience.

4.- Agreement.- After hearing ideas/solutions is necessary to choose the best path of action and apply it, the solution that not only provides the best benefits but also pleases the majority.

the correct answer is d