The creation of separate quality departments in the early 1900s caused: indifference to quality among workers and their managers. upper management to be more knowledgeable about quality. no effect on the quality of the products the customer received. production efficiency to decline

to reform the distraught soviet union, the democratization of the communist party was promoted through party secretary mikhail gorbachev's policies of “perestroika” and “glasnost.” perestroika refers to the reconstruction of the political and economic system established by the communist party.

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