Compare and contrast positive and negative slopes

This is geometry. could anyone ? i can't fail this class. my grade is quite low already.

Monthly water bills for a city have a mean of $108.43 and a standard deviation of $32.09. find the probability that a randomly selected bill will have an amount greater than $155, which the city believes might indicate that someone is wasting water. would a bill that size be considered unusual?

Let f(x) = 3 − x . find the average rate of change of f(x) from x = a to x = a + h and simplify your answer so that no single factor of h is left in the denominator.