39 points
positive qualities and character traits that determine how you act and perform your job refer to

a. ethical behavior.
b. skills.
c. professionalism.
d. approachability.

Aparticular telephone number is used to receive both voice calls and fax messages. suppose that 25% of the incoming calls involve fax messages, and consider a sample of 25 incoming calls. (a) what is the expected number of calls among the 25 that involve a fax message?