Radii ok and nl are perpendicular to om because of the radius-tangent theorem. by definition of perpendicular, angles kom and lnm are right angles. this means that triangles kom and lnm are right triangles. angle lmn is common to both right triangles, so by the triangles kom and lnm are similar.
Little’s law firm has just one lawyer. customers arrive randomly at an average rate of 6 per 8 hour workday. service times have a mean of 50 minutes and a standard deviation of 20 minutes. how long does a customer spend at little’s law firm on average?
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