Monty takes a cab to work and pays a fare of $12.75. he tips the driver 20% and the tax rate is 8%. how much does he spend on the trip?

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%