According to the concept, a firm must (1) find out what customers want and provide it, (2) make sure everyone in the organization has customer satisfaction as an objective, and (3) provide goods and services that will earn a profit.

Shiny white dental insurance costs $258 per year. approximately one-third of insured people need a filling, which averages $110 each. 80% of insured people get a preventive check-up each year, and the average cost of this visit is $95. if you consider shiny white’s income and expenses, what is the expected value of each insured customer?

Three times the sum of a number and seven is negative thirty-six. what is the number?

2people are trying different phones to see which one has the better talk time. chatlong has an average of 18 hours with a standard deviation of 2 hours and talk-a-lot has an average of 20 hours with a standard deviation of 3. the two people who tested their phones both got 20 hours of use on their phones. for the z-scores i got 1 for the chatlong company and 0 for talk-a-lot. what is the percentile for each z-score?