Mathematics, 21.04.2020 00:01 heavyhearttim
Management realizes that with its expanding business, more requests will be made to the central information system. Being denied access to the system is inefficient as well as annoying for agents. Access requests follow a Poisson probability distribution, with a mean of 40 calls per hour. The service rate per line is 18 calls per hour.
What is the probability that 0, 1, 2, and 3 access lines will be in use?
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Management realizes that with its expanding business, more requests will be made to the central info...
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