The resultant vector from the cross product of two vectors is a) perpendicular to any one of the two vectors involved in cross product
b) perpendicular to the plane containing both vectors
c) parallel to to any one of the two vectors involved in cross product
d) parallel to the plane containing both vectors

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%