What is not a good reason to refinance?
O A. When a lower payment is desired
O B. When the interest rates are lower than the current rate
O c. If your credit score has increased
O D. On a mortgage that has been paid off

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%