Get 14 points, Plz help me with this question, and give the right answer cause it's important

Tell me how you got the it use the figures to answer questions 1and 2. in each diagram, line k is parallel to line l, and line t intersects lines. 1. based on the diagrams, what is the value of x? 2. how would you verify your answer for x?

Bring the fraction a/a-4 to a denominator of 16-a^2

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%