Please help,, thankyou!

How do i do this activity, is appreciated

John used linear combination to solve the system of equations shown. he did so by multiplying the first equation by -3 and the second equation by another number to eliminate the x-terms. what number did jonas multiply the second equation by? 4x-6y=23x+5y=11

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%